EnGenius DuraFon Pro
Long-Range Multi-Line Expandable Cordless Phone System

Features:

DuraFon PRO Feature Set
Long-Range Up to: 12 floors in building 250,000 sq. ft. in a warehouse 3,000 acres on a farm or ranch Durable Tested to withstand 6 foot drops, 54 times on to concrete floors Expandable 4 – 32 ports / lines 1 – 90 handsets (PRO/DuraWalkie) Up to 8 base units Handset PRO Telephone 2-way radio User handset naming Keypad lock Speakerphone Caller ID Call waiting Vibrate mode Line Select 2.5mm headset jack Call Logs – Dialed and Received Redial Speed dial Call hold Call transfer	Wireless PBX function sharing Wireless phonebook sharing Silent ring Mute 900 Mhz, DSS, Frequency Hopping Selectable handset grouping (7 groups) User programmable PBX functions Phonebook 90 entry Intercom (handset-tohandset), no group chatter Broadcast (Push-to-Talk) Optional Equipment External base antennas: 30' or 60' low-loss LMR-400L cable Lightning protection kit Antenna splitter DuraPouch DuraWalkie (2-way radio only) handsets Handset-Durawalkie (Option) 2-way radio only User handset naming Keypad lock Intercom (handset-tohandset), no group chatter Broadcast (Push-to-Talk) Receives PRO handset transferred phone calls Vibrate mode Silent ring 2.5mm headset jack	Mute 900 Mhz, DSS, Frequency Hopping Speed dial 2-way directory Battery & Charger Li-Ion technology 6 hrs talk-time 50 hrs stand-by time Handset & spare battery charging slots 4 hr recharge time Battery hot-swap while call onhold System 4 analog ports per base unit Up to 8 base units (32 ports) Removable base antenna Flexible port dedication: Single, group or all Broadcast port Any analog line connection: Landline, ATA, cellular, VoIP or satellite Supports ring groups & hunt groups Auto attendant Conference calling Modifiable flash and DTMF tone timing Secure, digital spread spectrum w/ freq. hopping technology Important Info 1 year system and handset warranty, if sold by Authorized Reseller FCC certified Meets HIPPA compliancy No monthly bill (like cellular) No per minute charges (like cellular) No contracts (like cellular) No annual FCC license fees (like 2-way radios) No extensive infrastructure installation (like wireless networking, wifi phones) No QoS concerns No wireless network interference Secure

FAQs:

General FAQs

Does the PRO handset work other EnGenius systems?

No. The PRO-HC will function only with the PRO series of systems.

Does the DuraFon PRO system have Voice Mail

NO, The DuraFon series of telephones do not have Voice Mail.

Troubleshooting FAQs

Static

Possible causes: Interference, bad line connection, bad antenna connection Suggested remedies: verify all connections are securely attached (line plug into base unit, base antenna and handset antenna. If still present move base to another location with a different phone line and power source. If still present, contact EnGenius customer service at 714-432-8668 x514.

Muting / other party cannot hear

Possible causes: Mute feature active or dislodged microphone Suggested remedies: Power down handset and re-power up. If still present, contact EnGenius customer service at 714-432-8668 x514.

Handset fails to charge in charging cradle

Possible causes: No power to cradle, handset not seated fully, dislodged charging contacts Suggested remedies: Verify AC power adapter is fully plugged into cradle and the power supply is plugged into wall socket. Place battery pack into spare battery charging slot, verify LED on cradle lights up. Replace battery pack into handset and set into cradle, display should read “Charging.” If still present, contact EnGenius customer service at 714-432-8668 x514.

Phantom rings / handset rings once then stops

Possible causes: Voicemail from phone company Suggested remedies: If phone company voicemail is being used, the charge in line voltage may trigger a short ring. The base unit can be modified to address this voltage change. Contact EnGenius customer service at 714-432-8668 x514.

Caller ID not working (w/ external antenna)

Possible causes: Grounding of external antenna Suggested remedies: Verify Caller ID works when external antenna is removed and rubber antenna used. If the Caller ID now works, the external antenna should be grounded by its own separate ground in order to avoid the building ground interference. If Caller ID does not work after replacing the external antenna with the rubber antenna, verify Caller ID service from phone company is operational. If still fails, contact EnGenius customer service at 714-432-8668 x514.

Handset will not register to base unit

Possible causes: Incompatible models Suggested remedies: Please verify the handset model matches the base unit model. The DuraFon 1X handset has a black faceplate, and the sticker in the battery compartment underneath the battery should read DuraFon 1X. The DuraFon 1X base should have two (2) line ports and the sticker on the back should read DuraFon 1X. The DuraFon 4X handset has a silver faceplate, and the sticker in the battery compartment under the battery should read DuraFon 4X. The DuraFon 4X base should have four (4) line ports and the sticker on the back should read DuraFon 4X. The DuraFon PRO handset has a green faceplate, and the sticker in the battery compartment underneath the battery should read DuraFon PRO. The DuraFon PRO base should have four (4) line ports, and the sticker on the back should read DuraFon PRO. The DuraWalkie handset has a blue faceplate, and the sticker in the battery compartment underneath the battery should read DuraWalkie. The DuraFon PRO base should have four (4) line ports and the sticker on the back should read DuraFon PRO. The DuraWalkie will only work with the PRO system. Contact EnGenius customer service at 714-432- 8668 x514.

Handset cannot make or receive calls

Possible causes: Dedicated line, no power to base unit, DuraWalkie handset, unregistered handset Suggested remedies: Verify handset model is compatible and not a DuraWalkie. Verify base unit has power. Verify Line Dedication settings (only admin handset can modify these settings {ID 10 or 11}) for DuraFon 4X: Menu, 9, 1, 4; DuraFon PRO: Menu, 9, 2, 2. Register handset. If still present, reset base unit and register handset. If still present, Contact EnGenius customer service at 714-432-8668 x514 for further assistance.

Specifications:

EnGenius DuraFon Pro Specifications
Electrical Specs	Base Unit	Portable Handset
Frequency	902 - 928 MHz	902 - 928 MHz
RF Power	Peak: 708 mW Average: 304 mW	Peak: 708 mW Average: 76 mW
Channel Spacing	200 kHz	200 kHz
Number of Channels	128	128
Modulation	MSK	MSK
Multiple Access	Freq. Hopping TDMA	Freq. Hopping TDMA
Freq. Hopping Rate	100 per second	100 per second
TDMA Frame Length	10 ms	10 ms
Number of Slots / Frames	8	8
Number of Users / Carrier	4	4
Reciever Sensitivity	< -108 dBm (@ BER 0.01)	< -108 dBm (@ BER 0.01)
Antenna Connector	Reverse TNC	Non-standard
Antenna Gain	2 dBi 5 dBi Enternal (Optional)	2 dBi (Long) 0.5 dBi (Short)
TX Power Control Range	N/A	100- 708 mW
Telephone Interface	RJ11 x 4	N/A
Speech Coding	8 kbps G.729A	8 kbps G.729A
Channel Coding	8 kbps Convolutional + CRC	8 kbps Convolutional + CRC
Transmission Data Rate	170.678 kbps	176.678 kbps
User Data Rate	128 kbps duplex	128 kbps duplex
Duplex	Time Division Duplex (TDD)	Time Division Duplex (TDD)
Voice Quality	TIA / EIA -470B	TIA / EIA -470B
Number of System ID	65,536	65,536
Ring Signal	20-50 Hz, 12-90 Vrms	N/A
Auto-Attendant Coding	8 kbps G.729	8 kbps G.729
Flash Time	100 - 900 ms Programmable	N/A
Power Source	120V/7V AC/ DC Adapter	3.6V, 1700 mAh Li-Ion Battery
Charger Current	N/A	500 mA
Charge Time	N/A	4 Hours (from empty)
RegulationCompliance	FCC Part 15, Part 68 CAN/DOC RSS210, CS03	FCC Part 15, Part 68 CAN/DOC RSS210, CS03 Hearing Aid Compatible
Operating Temperature	-10 - 60o C (14 - 140o F)	-10 - 60o C (14 - 140o F)
Storage Temperature	-10 - 70o C (14 - 158o F)	-10 - 70o C (14 - 158o F)
Humidity	20 - 75%	20 - 75%
Dimension without Antenna	215D x 53H x 280W mm 11.0"" x 2.1"" x 8.5""	58D x 31H x 161W mm 2.3"" x 1.2"" x 6.3""
Weight	32 Ounces (907g)	6.17 Ounces (175g)

Applications in Depth

Retail/Grocery stores: The PRO system can be used to increase customer satisfaction, employee efficiency, and store safety and security by the ability to take and transfer calls, twoway radio for information, and broadcast important information or requests.

Warehouses: Using a combination of PRO handsets and DuraWalkies, managers can make and take calls while being able to two-way other staff from a single unit. The durability of the PRO and DuraWalkie handsets means they can meet the demands of a warehouse or manufacturing environment.

Auto Dealerships: Service advisors, sales and parts staff and dealership management can greatly reduce cellular telephone bills without sacrificing sales communications or customer service.

Assisted Living: The PRO's range makes it possible for staff to be mobile throughout the facility assisting residence while being available for internal or external calls.

Documentation:

Download the EnGenius DuraFon Pro Datasheet (PDF).